What about delivery terms?
Due to the current situation in our country express delivery isn’t possible yet. Standard delivery takes around 10-14 days. Our production time is 1-2 weeks now. As soon as the situation stabilizes we will update the info and let you know new about the new terms. Thank you for your understanding and patience.
– We sew and ship orders within 1-2 weeks.
– We will let you know when your package is on the way.
– You will be able to track your parcel using your track-number. Link for tracking within Ukraine: ukrposhta.ua Use your local postal service webside for tracking the parcel in your country.
– UPS Express delivery usually takes 5 business days, track your parcel using your track-number on their website: ups.com/track (CURRENTLY SUSPENDED)
The responsibility for delays, loss of the parcel lies on the postal provider.
How much is the shipping cost?
We use standard shipping with tracking number:
$18 – for men’s robes, jumpsuits
$15 – for men’s cardigans, women’s robes, kimonos, hoodies
$ 8 – for men’s, women’s pants, shorts, t-shirts, shirts, tops, hoodies, skirts, dresses and bags
Free shipping for orders with 3 or more items.
All packages sending via Ukrpost, our country’s registered mail.
If you buy wholesale order, shipping cost may vary, it depends on the weight of the parcel.
Do you have express shipping?
(CURRENTLY SUSPENDED) Yes, there is express shipping available at check out via UPS Express.
$28 – for men’s robes, jumpsuits
$21 – for men’s cardigans, women’s robes, kimonos, hoodies
$ 14 – for men’s, women’s pants, shorts, t-shirts, shirts, tops, hoodies, skirts, dresses and bags
UPS – Express usually takes 5 working days
How to buy and pay?
Add items to your cart and proceed to checkout to pay for your items.
We work with FONDY.EU payment service
We accept Visa and MasterCard credit cards
We accept payments via PayPal
We don’t accept bank checks, direct bank transfers and C.O.D.
All prices on our website are in US dollars.
The bank whose card you pay for your order determines the exact exchange rate, but overall this rate is close to the international one.
In order to determine the approximate course, click on the link: XE.com – online currency calculator.
Please note that we can not guarantee or promise you any course on which an exchange transaction will be made because this is beyond our competence.
How to return or exchange?
See the Returns page, please.
Customs and import taxes. Should I pay them?
Intrnational buyers are responsible for any customs and import taxes that may apply. Please consider the tax laws of your country before purchasing.
What size to choose? How to measure correctly?
There is a size guide button on every product page, right before sizes variations. See the Size Guide page to know how to measure yourself correctly.