As a small business, we try to use our materials and craftsmanship thoughtfully and responsibly. Making our pieces to order helps us avoid unnecessary overproduction and focus more carefully on quality, details, and fit.

It also gives us more flexibility when it comes to sizing and adjustments, helping us create a better experience for each customer.

Our pieces are made to order, and production usually takes 3–5 business days.

During especially busy periods, it may take a little longer. If you need your order by a specific date, feel free to contact us before ordering and we’ll do our best to help.

Once your order is placed, you’ll receive an order confirmation by email.

Your piece then goes into made-to-order production, which usually takes 3–5 business days. Once it’s ready and shipped, we’ll send you a shipping confirmation with tracking details.

If you have any questions before dispatch, feel free to contact us — we’ll be happy to help.

Most of our pieces are made to order. However, we also keep a small stock in the U.S., and some items may be available in Ukraine for immediate dispatch.

Because most of our pieces are made to order, we recommend contacting us as soon as possible if you need to make a change or cancel your order.

If production has not started yet, we’ll do our best to help. Once production is underway or the order has already been shipped, changes or cancellations may no longer be possible.

For custom-made items, changes and cancellations may be more limited.

If your order has not been shipped yet, we may be able to add another item to it. Please contact us as soon as possible, and we’ll do our best to help.

If the order has already been shipped or is too far along in processing, we may ask you to place a separate order instead.

In some cases, yes — if you need your order by a specific date, please contact us before ordering and we’ll do our best to help.

Yes — we can include a handwritten gift note with your order. We’re also open to other special requests whenever possible, so feel free to contact us before ordering and we’ll be happy to discuss it.

We recommend starting with our Size Guide, where you’ll find the full size chart and how to measure instructions.

You can also check the Details & Fit section on each product page to see the model’s measurements and the size worn in the photos.

Most of our pieces are designed with some ease in the fit, which makes sizing more flexible and comfortable.

If you have specific proportions, height considerations, or a preferred fit, we also offer a custom size option based on your measurements.

If you’re unsure, feel free to contact us — we’ll be happy to help.

If you’re between sizes, the best choice often depends on how you prefer your garments to fit.

Most of our pieces are designed with some ease in the fit, which makes sizing a bit more flexible. If you prefer a more relaxed look, sizing up may work better. If you prefer a closer fit, sizing down may be the better option depending on the style.

If you’re unsure, feel free to contact us with your measurements — we’ll be happy to help.

Yes — we offer small length adjustments free of charge, including changes to the overall garment length, trouser/shorts length, or sleeve length.

Yes — custom sizing is one of the things that makes BlackFicus special. Because most of our pieces are made to order, we can often create a garment based on your measurements and preferred fit for a more personal and comfortable result.

We can also offer selected custom adjustments depending on the style — such as adding or removing pockets, as well as certain length or fit changes.

For custom orders, we also keep your measurements on file, so if you return for another piece, you usually won’t need to go through the full measuring process again.

If you have specific proportions, height considerations, or a particular fit in mind, feel free to contact us — we’ll be happy to discuss the best option for you.

Custom sizing is available for an additional fee. At the same time, small adjustments — such as length changes or removing pockets — are usually offered free of charge.

For custom orders, we create the piece based on your individual measurements and keep them on file for future orders, making the process easier and more seamless next time.

If you have a specific request in mind, feel free to contact us before ordering and we’ll be happy to advise.

In many cases, we can make practical adjustments that improve the fit or details of a garment, as long as they do not require creating a completely new design.

Possible alterations may include:

• length changes to the garment, trousers, sleeves, or inseam
• fit adjustments such as a slightly looser or slimmer silhouette
• waist, hip, or leg width adjustments depending on the style
• pocket adjustments, including adding or removing pockets where possible
• small detail changes depending on the garment and construction

Availability always depends on the specific style, so if you have a request in mind, feel free to contact us before ordering and we’ll be happy to advise.

Custom-made items are not refundable or exchangeable. Because they are created specifically to your measurements and preferences, they cannot be resold or restocked.

That said, if something doesn’t feel quite right, we always ask you to contact us first. Since all measurements are provided remotely, we understand that no one is completely protected from sizing uncertainty.

We always do our best to work carefully with your measurements before production and help achieve the best possible fit.

Yes — we’re open to wholesale and bulk orders. Please contact us and we’ll be happy to discuss your request in more detail.

We use 100% European linen fabric certified according to OEKO-TEX® STANDARD 100. Our linen is pre-softened for comfort and has a weight of around 190 g/m², offering a well-balanced combination of breathability, durability, and natural structure. It is especially well suited to warm weather and hot climates. We also offer a permanent palette of 20 colors, and each piece can be made in any of these shades.

We do our best to show our colors as accurately as possible, but the exact shade may look slightly different depending on your screen settings, lighting, and the natural character of the fabric.

As with many natural fabrics, small tone variations between dye batches can also happen.

Yes — you can purchase fabric swatches separately before placing the main order. We also include extra swatches with every order, so you can see and feel the fabric in person and have a reference for future pieces.

For pieces included in the same order, we cut them from the same roll of fabric so the shade stays as consistent as possible.

If a new order is placed later and made from a different fabric batch, a slight variation in tone may occur. This is a natural characteristic of linen and can occasionally happen between dye lots.

Most of our linen colors are not see-through. However, white and cream shades may have slight transparency depending on the style, lighting, and what is worn underneath.

If you’re unsure about a specific piece or color, feel free to contact us — we’ll be happy to help.

We recommend gentle machine washing and washing separately for the first wash, as some colors may release a little excess dye at first.

To help preserve the color, shape, and softness of the fabric, avoid bleach and high temperatures. For best results, air dry whenever possible or use low heat if needed, and iron while the fabric is still slightly damp.

With the right care, linen becomes softer and more comfortable over time. For more detailed washing, drying, and ironing instructions, please see our linen care guide.

A small amount of shrinkage after the first wash is normal for natural linen. Our fabric is pre-softened, which helps keep shrinkage minimal, and we take this into account when creating the fit.

To help preserve the shape and feel of the garment, we recommend avoiding high temperatures and following our linen care guide.

Yes — linen naturally becomes softer over time with wear and washing.

Our fabric is already pre-softened for a more comfortable feel from the start, but with proper care it continues to become even softer and more comfortable over time while keeping its natural character.

International delivery is an important part of what we do, and we’re always working to make it smoother, faster, and more reliable. Shipping times and available delivery options may vary depending on your location. If you have any questions about delivery to your country, feel free to contact us before ordering.

Shipping time depends on your location and the delivery method selected at checkout.

Standard shipping usually takes 10–21 days.

Express shipping usually takes up to 10 days.

Because international delivery is an important part of what we do, we’re always working to make it as smooth and reliable as possible.

Please note: delivery times may vary due to customs or carrier delays. Responsibility for transit delays lies with the postal provider.

Yes — we do offer express shipping. Delivery time usually takes up to 10 days, depending on your location.

If you need your order by a specific date, feel free to contact us before ordering and we’ll do our best to help.

Because most of our pieces are made to order, production usually takes 3–5 business days.

After that, delivery time depends on your location and the shipping method selected at checkout. Standard shipping usually takes 10–21 days, while express shipping usually takes up to 10 days.

Once your order is on its way, you’ll receive a tracking number by email. If you need your order by a specific date, feel free to contact us before ordering and we’ll do our best to help.

We ship using the national postal service Ukrposhta, as well as carriers such as UPS, FedEx and Nova Poshta, depending on your destination and the shipping option selected at checkout.

If your order has not been shipped yet, we may still be able to update your shipping address. Please contact us as soon as possible with your order details and the correct address.

If the order has already been shipped, the address can usually no longer be changed.

If the orders have not been shipped yet, we may be able to combine them into one shipment. Please contact us as soon as possible and include your order numbers, and we’ll do our best to help.

If one of the orders has already been shipped or is too far along in processing, combining them may no longer be possible.

If you need your order by a specific date, please contact us before ordering and we’ll do our best to help.

This depends on the item, our current production schedule, and the shipping destination, so while we cannot always guarantee it, we’re always happy to check what is possible.

Yes — once your order has been shipped, you’ll receive a shipping confirmation by email. It will include your tracking number so you can follow your shipment.

If you don’t see it, please check your spam or promotions folder. If it’s still missing, feel free to contact us and we’ll be happy to help.

Yes — once your order has been shipped, you’ll receive a tracking number by email. You can use it to follow your shipment during transit.

For standard delivery, tracking is usually available via Ukrposhta and may continue on your local postal service’s website once the parcel arrives in your country. For express delivery, tracking is available and can be monitored on the website of the carrier used for your shipment, such as UPS, FedEx, or Nova Poshta.

Tracking updates can sometimes take a little time, especially in the early stages of transit or while the parcel is moving between countries and postal systems.

If your tracking hasn’t changed for a few days, this does not always mean there is a problem. In many cases, updates appear once the parcel reaches the next sorting point or your local postal network.

If the tracking has not updated for an unusually long time, feel free to contact us and we’ll be happy to check it with you.

Delays can occasionally happen during international shipping, especially because of customs processing, carrier workload, or local delivery conditions.

If your parcel seems delayed, we recommend first checking the tracking information. If there has been no movement for an unusually long time, please contact us and we’ll be happy to help look into it with you.

Yes — most items can be returned or exchanged within 30 days of delivery, as long as they are unwashed, unworn, and in original condition.

Custom-made items and underwear are not eligible for return or exchange.

Before sending anything back, please contact us first so we can guide you through the next steps. Return shipping is paid by the buyer, and the original shipping cost is not refunded.

Once your return is received and approved, the refund is issued to your original payment method.

Custom-made items and underwear are not eligible for return or exchange.

Because custom-made pieces are created specifically to your measurements and preferences, they cannot be restocked or resold.

If you’re ever unsure whether an item is eligible, please contact us before ordering and we’ll be happy to clarify.

Yes — please contact us before sending any item back. This helps us confirm the return details and guide you through the next steps.

Return shipping costs are paid by the buyer. Please also note that the original shipping cost is not refunded.

Before sending anything back, please contact us first so we can guide you through the return process.

If your item arrives damaged or you receive the wrong item, please contact us as soon as possible and provide photos or other confirmation of the issue.

If the mistake is on our side, we will offer either a replacement or a refund, depending on the situation.

In any case, please contact us first — we’ll do our best to resolve the issue as smoothly as possible.

Once your return has been received and approved, we issue the refund to your original payment method, usually within 1 business week.

Depending on your bank or payment provider, it may take a little longer for the funds to appear on your side.

If the fit doesn’t feel quite right, please contact us first and let us know what the issue is.

Because all measurements are provided remotely, fit concerns can occasionally happen. In some cases, the issue can be resolved with a small local adjustment — for example, a simple alteration at a local tailor, such as tightening an elastic waistband.

We always ask you to contact us before taking any further steps, and we’ll do our best to suggest the most suitable solution based on the item and the situation.

We accept major credit and debit cards as well as PayPal, Stripe, Apple Pay, Google Pay.

Depending on your location, you may also see additional payment methods. All prices are shown in USD, and if you pay in another currency, your bank may apply its own exchange rate.

First, please make sure your card details, billing information, and available funds are correct.

If everything looks right, try again or use another payment method, such as PayPal. Sometimes payments may also be declined by your bank for security reasons.

If the issue continues, please contact us and we’ll be happy to help.

Yes — once your payment is completed, you’ll receive an order confirmation by email with your order details.

If you don’t see it, please check your spam or promotions folder. If it’s still missing, feel free to contact us and we’ll be happy to help.

You can reach us by email or chat — whether you have a question before ordering or need help after your purchase.

We work according to Kyiv time (EET/EEST UTC+2) and reply throughout the business day. During working hours, we do our best to respond as quickly as possible. If you contact us outside those hours, we’ll get back to you as soon as we’re back online.