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FAQ

What about delivery terms?

Usually standard shipping time out from Ukraine takes about 7-14 days worldwide, but it may be some shorter or longer.

– We ship orders within 1-3 business days.
– We will let you know when your package is on the way.
– You will be able to track your parcel using your track-number. Link for tracking within Ukraine: ukrposhta.ua Use your local postal service webside for tracking the parcel in your country.

The responsibility for delays, loss of the parcel lies on the postal provider.

How much is the shipping cost?

We use standard shipping with tracking number:

$18 – for men’s robes
$12 – for men’s cardigans, women’s robes, kimonos, cardigans
$ 8 – for men’s, women’s pants, shorts, t-shirts, shirts, tops, hoodies, skirts, dresses and bags
Free shipping for orders with 3 or more items.

All packages sending via Ukrpost, our country’s registered mail.

If you buy wholesale order, shipping cost may vary, it depends on the weight of the parcel.

Do you have express shipping?

Yes, there is express shipping available in our shop via DHL Express. Shipping cost depends on the weight of the parcel and country, usually the cost is about 40-80$, estimated time of delivery is in 3-4 days.

How to buy and pay?

Add items to your cart and proceed to checkout to pay for your items.
We work with LiqPay payment service
We accept Visa и MasterCard credit cards
We don’t accept bank checks, direct bank transfers and C.O.D.

All prices on our website are in Ukrainian hryvnias and US dollars.
The bank whose card you pay for your order determines the exact exchange rate, but overall this rate is close to the international one.
In order to determine the approximate course, click on the link: XE.com – online currency calculator.
Please note that we can not guarantee or promise you any course on which an exchange transaction will be made, because this is beyond our competence.

How to return or exchange?

See the Returns page, please.

Customs and import taxes. Should I pay them?

Intrnational buyers are responsible for any customs and import taxes that may apply. Please consider the tax laws of your country before purchasing.

What size to choose? How to measure correctly?

See the Size Guide page, please.