Returns and exchanges
If you are not satisfied with your item, please contact us as soon as you receive it and we will do our best to resolve the issue in whatever way that works best for both parties.
All items (except for custom made items) are returnable for exchange or refund. The items must be returned in the original state within 14 days after receiving it.
Custom made items are not refundable or exchangeable.
You can return any item if it was not in use.
Please always discuss with us first before returning an item. We do not take responsibility for damages or losses due to the shipping.
Buyers are responsible for return shipping costs. We don’t refund delivery costs.
If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Once we’ve got your return, we’ll issue your refund within 1 business week (excluding weekends and public holidays) and drop you an email once this has been done.
We’ll refund the price you purchased your item at, including sale items back to your original payment method.
If you’re returning from outside the Ukraine, it can usually take up to 21 working days (excluding weekends and public holidays) for your return to be delivered back to our warehouse in the Ukraine, depending on your location and which postal service you use. As an International customer, you can return your parcel using any postal service.